Americans With Disablities Act (ADA)

Policy

The Americans with Disabilities Act (ADA) was signed into law on July 26, 1990. The ADA is civil rights legislation which requires that persons with disabilities receive transportation services equal to those available on the fixed route service. It is policy of Clydesdale Lines, LLC and Clydesdale Transportation, LLC that when viewed in their entirety, services, programs, facilities, and communications provided by Clydesdale Lines or Clydesdale Transportation, LLC, directly or by a contracted service provider, are readily accessible and usable to individuals with disabilities to the maximum extent possible. (49 CFR § 37.105)

Any individual with a disability defined by ADA and can purchase tickets for our listed service routes and destinations and we Clydesdale or a hired contractor will provide service within issuance of 48 hours of notice at no additonal costs for ADA assistance. (49 CFR § 37.105)


Approved Equipment

In order to accommodate your wheelchair or power scooter on a Clydesdale Lines fleet vehicle it must meet the following standards:

  • • Equipment must be in good working order, with batteries charged, tires inflated, brakes working, footrests attached, and all parts secure. (49 CFR § 37.3)
  • • The equipment must have 4 wheels.
  • • The equipment must not weigh more than 600 pounds when occupied.
  • • The measurement of the equipment must be no more than 30 inches wide and 48 inches long, including footrests and backpacks.
  • • Walkers must be collapsible and stored between seats.


Portable Oxygen Use

Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle. (49 CFR § 37.167(h))


Securement Policy

Operators will use front and rear tie-downs to secure mobility devices. Operators will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. The mobility device will be secured front facing unless otherwise requested by the passenger. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist riders using power chairs or scooters with the operation of their equipment. Clydesdale Lines, LLC. cannot refuse to transport someone whose mobility device cannot be satisfactorily restrained provided that mobility device fits within the definition described in Section 3. (49 CFR § 37.165)


Stop Announcements

Stops at major intersections, transfer points, and destination points will be announced on fixed route buses. Transit operators will announce other stops upon request. (49 CFR § 37.17 (a-c))


Personal Care Attendants

A Personal Care Attendant (PCA) may ride with you at no charge. A PCA is someone who travels with, and helps, a rider who is not able to travel alone. You must provide your own PCA if you need one. Please email us at hello@clydesdalebus.com with your ticket number whether or not you will be using a PCA. This information will guarantee a place for him or her to ride with you. Guests and companions may ride with you, however, they will be charged as a passenger.


Service Animals

A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. In order to ride on the Clydesdale Lines fleet:

  • • Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.
  • • The animal must be on a leash or in a container, remain under control of the owner, and behave appropriately.
  • • The animal must not be aggressive toward people or other animals.
  • • The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
  • • You are responsible for any damage caused by the animal. (49 CFR § 37.17 (d)).

Boarding Assistance

Operators shall position the bus to make boarding and de-boarding as easy as possible for everyone, minimize the slope of the ramp, and use the kneeling option as needed. Bus operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.


Maintenance of Lifts or Ramps

Bus operators must test the lift or ramp during the pre-trip inspection. Break down of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift or ramp must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift or ramp failure, a replacement vehicle must be dispatched if the next trip to the destination of any passenger using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any passenger using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available. (49 CFR § 37.163)


Reserved Seating

Mobility device securement areas on buses and shuttles are reserved. Passengers using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Bus operators are required to ask passengers sitting in the securement areas to move to other available seats.


Notification of Policy

Clydesdale Lines, LLC and Clydesdale Transportation, LLC. will notify the public of the ADA policy on our website. (49 CFR § 37.17 (a))


Complaint Process

Clydesdale Lines, LLC and Clydesdale Transportation, LLC. is committed to providing safe, reliable, and accessible transportation options for the community. We established a Customer Complaint Policy and customers wishing to file a complaint may contact Clydesdale Lines at 800-428-1942, Option 0; or in person or via US Mail at our headquaters located at 4001 Perkiomen Avenue Reading, PA 19606; or via email at: hello@clydesdalebus.com (Attention Derek M. Sheldon, Subject ADA Complaint). (49 CFR § 37.17 (b))